HVAC services are essential for property management, as they ensure that the building is comfortable and safe for occupants, and that the HVAC systems are operating efficiently.
There are many different types of HVAC services for property management, including:
- Installation: When a new HVAC system is being installed in a building, property managers will need to work with an HVAC contractor to ensure that the system is properly sized and installed.
- Maintenance: Regular maintenance is essential for keeping HVAC systems running efficiently and reliably. Property managers should work with an HVAC service provider to establish a maintenance schedule that includes tasks such as cleaning, inspections, and repairs.
- Repairs: When an HVAC system breaks down, it can be disruptive and costly to fix. Property managers should have a relationship with an HVAC service provider who can respond quickly to repair requests and get the system back up and running as soon as possible.
- Energy efficiency: HVAC systems can be a major source of energy consumption in a building, and property managers can work with HVAC service providers to implement energy-saving measures such as upgrading to more efficient equipment or improving the insulation and sealing of the building.
There are several factors that property managers should consider when choosing an HVAC service provider.
These include the company’s reputation, experience, and the qualifications of its technicians/contractors.
Overall, HVAC services are an important aspect of property management, and property managers should take the time to find a reliable and reputable service provider to ensure that the building’s HVAC systems are well-maintained and operating efficiently.
Property managers have a challenging time on their hands because they’re constantly interacting with residents. Most times, minor issues get taken care of without a hassle. When there are more significant problems — like with an HVAC system — then management will likely call HVAC contractors.
The goal for any contractor is to have a steady supply of jobs. However, sourcing work is easier when you have the proper connections. Working with property managers gives you the consistency you need to keep revenue high and grow your HVAC business.
Establishing a Relationship With Property Management
The first order of business is establishing a relationship with the property manager. It’s going to be challenging since they’re busy people.
Search for property managers in your area to outline potential clients. Your goal is simple: let them know you’re an experienced HVAC contractor looking to establish a business relationship. Usually, when selling a product or service, you focus on what you do.
But property managers will likely have multiple services wanting to work with them. Instead of selling the business, sell yourself. Doing so will help you stand out from the pack and establish a more realistic connection.
If management likes what they see, the next step will be setting up an interview. It’s important you’re on time for this meeting because this is the first impression; property managers need to see if you’re reliable and punctual for appointments when residents have HVAC issues. Also, don’t show up empty-handed. Some important documents you’ll need include the following:
- Specific licenses, e.g., Section 608 certification
What Does a Contractor and Property Manager Relationship Look Like?
It’s essential for HVAC contractors to establish a relationship with property managers in order to secure a steady supply of work and grow their business.
The key to building a successful relationship is to sell yourself and your skills, rather than just your business. Property managers will appreciate your reliability and punctuality, as well as the quality of your work.
Offering helpful preventative maintenance tips can also increase their trust in you. When servicing multi-family properties, it’s important to be mindful of limited space, pets, and the potential for noise disruptions. By being aware of these considerations, you can build a strong and productive relationship with property managers.
Your relationship with property managers should be the same as any other business relationship. They depend on you to come through for their residents, so you want to avoid exhibiting behaviors that will complicate the partnership.
One of the main focuses is being on time for every appointment. Frequent tardiness will cause management to work with someone else. You’re a contractor, so you’ll be busy too. If you think you’ll be late for an appointment, communicate ahead of time so the property manager doesn’t raise their eyebrows.
Another thing to be aware of is the quality of work. Not only is the manager’s reputation on the line, but so is yours. Poor effort can lead to a loss of revenue, affecting your business. Yes, you’ll have a lot of appointments working with multi-family properties. But people would rather quality over quickness.
You could also offer preventative maintenance tips to residents and property managers. It won’t take away from the number of jobs you get; it’ll increase it. Remember this is a business relationship and providing helpful information will increase management’s trust in you. That way, they know you’re a reliable source to call because of how you’ve helped on past jobs.
What to Be Aware of When Servicing Properties
Servicing multi-family properties is very different from residential homes because of the size. Most times, you’ll be working in limited space, so there are a few things you’ll need to keep in mind:
- Pets may be running around, so be careful where you step
- Avoid leaving tools in high-traffic areas
- Watch out for tracking dirt as you enter different homes
- Communicate with residents about potential noise disruptions