HTF Market Intelligence Consulting started 2019, releasing results of its Global Online On-Demand Home Services study, which found the HVAC industry gaining traction worldwide.
In the wake of Uber’s immense popularity, on-demand services are offered through software applications that manage data to match consumers with service professionals in multiple industries.
According to HTF’s analysis, the growth in HVAC on-demand service providers is driven primarily by their ability to answer needs conveniently and cost-effectively for all parties.
The gateway to HVAC on-demand services applications spread thanks to increased digitalization and smartphone penetration. Once Uber demonstrated the market was ready to boom, a host of players hopped on board the market train, supplying services from home cleaning, car repair, plumbing, dog walking, and so much more. Plus, it helps match independent contractors with customers, propelling the local economy toward success.
The on-demand service market is touching almost every aspect of the service industry, particularly the areas we describe below.
HVAC & Home On-Demand Services
Home and HVAC maintenance & repair is an industry that touches almost anyone. For example, you never know when a pipe might burst, or an outlet needs to be replaced. Wouldn’t it be nice to have a repair person available on-demand to correct these issues when they happen?
A variety of home and HVAC On-Demand Services contenders have emerged recently, to much fanfare.
Motili, a business-to-business service provider, offers HVAC on-demand services, hot water repair, and replacement services and helps single-family, multi-family, and self-storage property managers proactively manage their entire HVAC and hot water portfolio.
Motili’s unique direct relationships with manufacturers and contractors enable the company to offer discounted equipment pricing and reduced customer operational costs on HVAC on-demand services.
The data Motili aggregates across clients and industries provides customers with valuable industry benchmarks and detailed reporting.
In the home repairs industry, like Amazon’s Home Services consumer product, Fixer’s application lets users select a date and time for a handyperson to arrive. Fixer sends a qualified repair person to complete the task.
On the other side, Frontdoor is taking a different approach to on-demand home services. The parent company of American Home Shield plans to offer on-demand home repair to those who purchase home warranties.
Auto Repair and Maintenance On-Demand Services
Needing car repairs can be one of the most inconvenient and frustrating situations. After all, most of us need our cars to get to work, pick up the kids, buy groceries, and do so many other life tasks. So, who has time to put their car in the shop for what can sometimes turn into days at a time?
Fortunately, auto repair has also joined the on-demand stratosphere. Fiix has built a platform that matches customers to mechanics who will arrive on site to fix a car within hours of the request.
Fiix offers an app but prefers customer calls so an expert can accurately diagnose the issue and dispatch the most qualified professional with the necessary parts. The costs are on par with most repair shops and 30 percent less than dealership services. Still, the company’s main selling point is convenience. If the weather isn’t cooperating, Fiix will even tow a car to a nearby shop for free, then fix your vehicle and return it.
Currently serving the Toronto market with expansion plans, Fiix is far from the only on-demand car repair business. YourMechanic secured more than $32 million in venture financing – thanks partly to seed money from the likes of Ashton Kutcher – and serves hundreds of cities in 37 states.
YourMechanic offers more than 500 services, from fundamental oil changes to brakes, belts, and air-conditioning replacement and repair. Customers access the company’s app or website and book an appointment. A mechanic will arrive at home, the office, or wherever else the car might be parked to perform the repair.
“Consumers want on-demand services, and the ability to schedule and monitor auto repairs will play a key role in enhancing customer service and transforming the transportation sector,” Jeffrey Black, Director at Verizon Ventures, one of YourMechanic’s backers, told Vator News. “YourMechanic’s modern approach to auto service has been embraced by customers across the country who expect value, convenience, and transparency.”
HVAC Device Service and Repair
Today’s consumers are practically glued to their electronic devices, whether smartphones, tablets, or any of the emerging smart home accessories. And because we use them so frequently, we tend to break them. As a result, replacing screens, batteries, and ports has become standard practice.
Just what the average consumer needs, right? Another repair stop-off during our already hectic days. Fortunately, various companies have brought electronics repair to the on-demand marketplace.
iCracked, which operates in more than 60 metro areas in the U.S. and Canada, was recently acquired by The Allstate Corporation. The company will send a technician to a customer’s location to repair a phone or tablet screen, including a lifetime warranty on the parts.
Likewise, CellSavers is an on-demand smartphone repair service. Like other apps, it connects users with technicians that will come to them and repair broken batteries and cracked screens – for about the same price as most local repair shops.
“We look at how Uber changed from hailing a taxi in the rain to pressing a few buttons from your mobile device. That’s how we look at the process,” CellSavers co-founder Itai Hirsch told TechCrunch. “It’s very limited interaction between the end-user and the technician. So when you’re distressed and you break your phone, it’s a low point in your day, and we try to create this positive experience. We see this as a lifeline; we want to ensure you aren’t without your device for more than 30 minutes.”
Puls, on the other hand, is taking on-demand device repair a step further by servicing smartphones and tablets, mounting televisions, and setting up and servicing entire smart home systems. In addition, the company repairs garage doors, sets security systems and installs appliances.