What Is the Difference Between In-House vs. Outsourced HVAC Management?

Apartment building in the background with text overlay stating "Heather Tewahade Interview: In-house vs outsourced HVAC management"

Between balancing internal resources and considering the depth of insight into your HVAC systems, there are options to consider when it comes to HVAC system maintenance and repair.

Heather Tewahade is Motili’s National Account Manager. She has been in the multifamily housing industry for 22 years and she is on the board of directors for the Apartment Association of Metro Denver. In this interview, Heather addressed the difference between in-house vs. outsourced HVAC management, what the benefits are of hiring an outsourced individual to work on your HVAC system, and how Motili can help.

What is the difference between in-house HVAC management vs. outsourced HVAC management?

When we look at HVAC management, most companies have a comprehensive in-house plan. Typically, they have a schedule and program they utilize that their on-site maintenance staff performs. However, it can be very taxing, and it could be a resource challenge for those working on-site. 

I like to look at outsourcing as if we’re bringing in extra resources, whether it’s time, personnel, or finances. When you outsource your HVAC management, you have the extra resource of a professional HVAC technician. They can provide additional data and information to give insight into the health diagnosis of your HVAC system. The preventative maintenance aspect is also really important, especially as HVAC is one of the most expensive major mechanical portions of the apartment home. Along with providing more analytics, an HVAC technician can free up time for your on-site maintenance staff to focus on other tasks.

Would you say that the main benefit to having an outsourced individual is gaining additional resources?

Yes, I think that’s one of the biggest benefits. Having the technology component to provide data-rich reporting and information on the health of the HVAC system, all while giving you resources back is a major benefit to outsourcing.

Why should a property manager choose Motili when looking for HVAC management?

At Motili, we provide value with our full turnkey service. Whether it’s fixing an emergency call that needs to be done immediately, doing a planned replacement, a full-scale renovation, or even doing a property’s new build, we’re able to manage all aspects of those different needs, as well as the entire lifecycle of the unit.  


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